PePe Lite (hereinafter referred to as "we") is fully aware of the importance of your personal information and will do our best to protect your personal information safely and reliably. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: the principle of consistent rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum sufficiency, the principle of security assurance, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we are committed to taking corresponding security protection measures to protect your personal information in accordance with mature industry security standards.
Please read and understand this Privacy Policy carefully before using our products (or services).
1. How do we collect and use your personal information?
Personal information is various information recorded in electronic form or otherwise that can identify a specific individual or reflect the activities of a specific individual alone or in combination with other information. When you use our products/services, you need/can choose to allow us to collect and use personal information in the following cases:
1. In order to provide you with the basic functions of our products/services, you need to allow us to collect and use the necessary information. If you refuse to provide the above necessary information, you will not be able to use our products/services normally;
2. In order to provide you with additional functions of our products/services, you can choose to allow us to collect and use your information. If you refuse to provide the above-mentioned information, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of our products/services.
Situations where you need to give us permission to collect and use your personal information
1. Register as a user
When you register as a user, you need to provide at least your mobile phone number to create an account and complete relevant online identification information (such as avatar, nickname and login password, etc.); if you only need to use the browsing, searching and other functions, you do not need to register as our user and provide the above information.
The information you provide above will continue to be used by us while you use this service. When you cancel your account, we will stop using and delete the above information.
2. Provide on-site service according to location
During the use of our services, in order to provide you with on-site services and technician information in the service area, we may ask you to provide or collect relevant information generated when you access or use our products/services, including:
(1) Location information: When you enable the location function of your mobile device through system authorization and use location-based services, we will collect and use your location information to display surrounding services to you (for example, you can receive relevant services without manually entering your geographic location, estimate the actual distance between you and the technician to assist you in making decisions, and display nearby service categories and discount information to you, etc.). We will use relevant technologies to obtain your location information (the accuracy may vary), including IP address, GPS, and WLAN access points (such as Wi-Fi), Bluetooth, and base stations that can provide relevant information. You can disable the location service in your mobile device system to prevent us from collecting your location information, but you may not be able to use the services we provide to you based on your geographic location or you may not be able to achieve the expected results of the related services. The above location information will be stored in the territory of the People's Republic of China. If it is necessary to transmit it across borders, we will ask for your separate permission and consent.
(2) Device Information: We will receive and record information about the device you are using (including device model, operating system version, device settings, device advertising identifier, mobile device identifier, network card address, and other software, hardware, and device environment information) based on your specific actions during the installation and use of the software.
(3) Service log information: When you use the products or services provided by our website or customers, we will automatically collect your detailed usage information for our services and save them as service logs. This includes browsing, clicking, search queries, transactions, after-sales, information sharing, information publishing, as well as IP address, operating system version, telecommunication carrier, language used, access date and time. When the application enters the background state, it will obtain the MAC information of your phone and collect it as a service log parameter.
In addition, we will also use your information above to continuously improve and optimize the above functions.
3. Order management
When you post a service request in our product/service, we will create a service order for you through the system. During the order process, you need to provide at least your contact name, service address, contact phone number and other information.
At the same time, the order will specify the service information, the specific order number and the order time you placed. We collect this information to help you query order information, provide customer service and after-sales service, and other purposes that we clearly notify you. Please note that this platform is only used to publish order requests, and the specific service fee needs to be negotiated between you and the service provider;
4. Order and service delivery progress
As agreed between you and the service provider, the relevant service provider/technician will complete the delivery for you. You acknowledge and agree that the relevant service provider will certainly obtain and use the delivery information related to your order (such as: contact name, service address, contact phone number) to ensure that your scheduled service can be performed on time and completed smoothly.
In order for us to promptly learn and confirm the progress and status of delivery as well as provide you with after-sales services and dispute resolution, you agree that we may collect information related to the progress of delivery from the service provider you choose.
5. Customer service and complaints handling
When you contact us or request post-sale dispute resolution, in order to protect the security of your account and system, we need you to provide personal information necessary to verify your user identity.
When you need us to provide customer service related to your order, we may query your relevant order information to provide you with appropriate support and processing; when you need customer service to assist you in modifying relevant information (such as service address, contact information, etc.), you may also need to provide information other than the above information to complete the modification.
In order to facilitate communication with you, help you resolve your issues as soon as possible or record the resolution and outcome of related issues, we may keep records of communications/calls and related content (including account information, order information, other information you provide to substantiate relevant facts or contact information you leave). If you make a request, complaint or suggestion related to a specific order, we will use your account information and order information.
To provide services and improve the quality of services, we may also use other information about you, including relevant information you provide when contacting customer service.
II. How do we share, transfer and disclose your personal information?
1. Share
We will not share your personal information with any other company, organization or individual, except in the following cases:
1. Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
2. We may share your personal information with outside parties in accordance with laws and regulations or mandatory requests from government agencies.
We will enter into strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
(II) Assignment
We will not transfer your personal information to any company, organization or individual, except in the following cases:
1. Transfer with explicit consent: We will transfer your personal information to other parties with your explicit consent;
2. In the event of a merger, acquisition or bankruptcy, if personal information is transferred, we will require that the new company or organization holding your personal information continue to be bound by this Privacy Policy. If not, we will require that company or organization to obtain your consent and consent again.
(III) Public announcement
We will only disclose your personal information in the following circumstances:
1. After obtaining your explicit consent;
2. Disclosure Based on Law: We may disclose your personal information publicly when required by law, legal process, litigation or government authority.
III. How do we protect your personal information?
(I) We have used security measures that meet industry standards to protect the personal information you provide and prevent it from being accessed, disclosed, used, modified, damaged or lost without authorization. We will take all reasonable and feasible measures to protect your personal information. For example, when exchanging data (such as credit card information) between your browser and the "Service", the data is protected by SSL encryption; we also provide https secure browsing for our website; we will use encryption technology to ensure the security of data; we will use reliable protection mechanisms to prevent malicious attacks on data; we will implement access control mechanisms to ensure that only authorized employees can access personal information; and we will hold privacy and security training courses to raise employees' awareness of the importance of protecting personal information.
(II) We will take all reasonable and practicable steps to ensure that we do not collect any irrelevant personal information. We will only retain your personal information for as long as necessary to achieve the purposes set out in this policy, unless the retention period needs to be extended or is permitted by law.
(III) The Internet is not a completely secure environment and email, instant messaging and communications with other users are not encrypted. We strongly recommend that you do not send personal information via such means. Please use a complex password to help us ensure the security of your account.
(IV) The Internet environment is not 100% secure. We will do our best to ensure or warrant the confidentiality of any information you send to us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, falsification or destruction of information, thereby harming your legitimate rights and interests, we will bear the corresponding legal responsibility.
(V) After an unfortunate personal information security incident occurs, we will promptly notify you as required by laws and regulations: the basic situation and possible impact of the security incident, the countermeasures we have taken or will take, suggestions for your self-prevention and risk reduction, the remedies available to you, etc. We will promptly notify you of the relevant situation of the incident via email, mail, phone call, push notification, etc. When it is difficult to notify the personal information subject one by one, we will take reasonable and effective measures to make the notification.
At the same time, we will proactively report the handling of personal information security incidents as required by regulatory authorities.
IV. Your Rights
In accordance with relevant Chinese laws, regulations and standards as well as common practices in other countries and regions, we ensure that you can exercise the following rights to your personal information:
1. Access to your personal information
You have the right to access your personal information, subject to exceptions provided by law and regulations. If you wish to exercise your right to access your data, you can do so in the following ways:
If you want to access or edit your personal information in your account, change your password or log out, you can do so through the "My Settings" function of the "PePe Lite" APP.
(II) Deleting your personal information
You may request that we delete your personal information in the following circumstances:
1. If the way we handle personal information violates laws and regulations;
2. If we collect and use your personal information without your consent;
3. If the way we process your personal information breaches our agreement with you;
4. If we no longer provide a product or service to you.
If we decide to respond to your request to delete information, we will also notify the entities that have collected your personal information from us and require them to delete it promptly, unless laws and regulations require otherwise or these entities have your independent consent.
When you delete information from our services, we may not immediately delete the corresponding information from our backup systems, but we will delete the information when our backups are updated.
(III) Personal information topics Account cancellation
You can cancel your previously registered account at any time. You can contact our customer service staff to request cancellation of your account.
After you cancel your account, we will stop providing you with products or services and delete your personal information at your request, unless otherwise required by law or regulation.
(IV) Meet your above requirements
For security reasons, you may need to provide your request in writing or prove your identity in other ways. We may ask you to verify your identity before processing your request. We will respond within thirty days.
In principle, we do not charge you for reasonable requests, but we will charge a certain amount for repeated requests that exceed reasonable limits. We may refuse requests that are unreasonably repetitive, require excessive technical resources (for example, require the development of new systems or fundamental changes to existing operations), pose a risk to the legitimate rights and interests of others, or are extremely impractical (for example, regarding information stored on backup tapes).
In the following cases, we will not be able to respond to your request in accordance with laws and regulations:
1. Related to national security and defense;
2. Related to public safety, public health and important public interests;
3. Relating to the investigation, prosecution and trial of crimes;
4. There is sufficient evidence that you have subjective malice or abuse of power;
5. Responding to your request will cause serious damage to your legitimate rights and interests or those of other individuals or organizations.
V. How do we handle children's personal information?
Our products and services are intended primarily for adults. Children are not permitted to create their own user accounts without the consent of a parent or guardian.
In the event that we collect personal information from children with parental consent, we will only use or disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child.
Although local laws and customs may define children differently, we consider anyone under the age of 14 to be a child.
If we learn that we are collecting personal information from children without verifiable parental consent, we will delete the relevant data as quickly as possible.
VI. Explanation of authority
To help you better understand the meaning and purpose of related rights when using our products or services, we explain related rights as follows:
●Location permission: Display information and services more relevant to your needs based on your location information, such as local services, nearby technicians, nearby searches, etc.
● Get network status: Download the required product or service data based on the network status of the device you are using. If the network is disconnected or abnormal, the data cannot be automatically downloaded.
●Allow logging: Error log information generated during your use, cache files generated during product or service operation, etc. will be stored locally.
●Allow reading storage: You can upload an avatar when registering, and you can attach images, videos, audio, and other documents when posting information, all of which require reading local storage data.
●Get camera permission: You can use the camera to scan codes, take photos and perform other operations. Mainly used to log in to the account, take photos directly and upload to post information or set up personal avatars, get QR code information, etc.
●Get access to albums: can help you access and upload photos and videos in your device, help you easily update profile pictures, post status, etc.
●Request permission to use microphone: to perform functions such as voice search, voice input, and voice interaction with manual customer service.
We are committed to only asking for permission to use your device's microphone when necessary to provide you with services. Once you agree to grant permission to use the microphone, this application will only receive voice information through the microphone function when you actively click on the microphone icon in this application.
● Background permission required: When you use the online chat function, order status change notification, and payment status change notification, the software needs to run in the background on the device at all times.
● Request auto-restart permission: When the software process is shut down by the system, the normal operation of the order status change notification and payment status change notification functions requires the software to automatically restore the shut down process.
● Receive notification permission: Receive messages sent from the server in real time and display them on the device's notification bar promptly so that you can receive important information in time.
●Device information collection: Read your device information mainly to identify mobile devices, determine whether you are a new or old user, record your login history, and protect your account security to provide you with better service.
●Get software installation list: When paying for an order, the third-party payment application or website will be called to determine the payment business logic based on whether the application is installed or not.
We will do our best to protect the security of your mobile phone data based on our data encryption technology.
You understand and agree that the above additional services may require you to enable access to the camera, photo album, microphone (voice), and address book in your device to allow the collection and use of information related to these rights. You can view the status of the above rights for each item in your device settings "Settings-APP-PePe Lite", and you can decide to enable or disable these rights at any time. Please note that when you enable any rights, it means that you allow us to collect and use the relevant personal information to provide you with the corresponding services. When you close any rights, it means that you cancel such rights. We will no longer collect and use the relevant personal information based on the corresponding rights, and we will not be able to provide you with the corresponding services. However, your decision to close your permission will not affect the collection and use of information previously based on your permission.
VII. How to contact us
If you have any questions, comments or suggestions regarding this Privacy Policy, please contact us through the following means:
Email: nguyenbaokha238@gmail.com